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FAQs About the Bag

What are the estimated dimensions of the bag?

The bag measures 33cm in width, 33cm in height, and 13cm in thickness. It’s classified as a medium-sized bag (within the 30–50cm range), offering ample room for your essentials—like a wallet, phone, books, and a small tablet—without feeling bulky.

What material is the bag made from?

It’s made of high-quality PU leather, renowned for its soft feel and impressive durability. This material is designed to withstand everyday wear while maintaining a stylish finish.

Can I carry it in different ways?

Absolutely. This bag can be carried as a shoulder bag or by hand, thanks to its versatile design and single or double straps (depending on the model). You can switch between styles effortlessly to suit your comfort and outfit.

How is the interior organized?

The interior features multiple pockets, including an interior slot pocket, a cell phone pocket, an interior zipper pocket, and a compartment. These make it easy to keep your belongings neatly sorted and easily accessible.

Returns

We accept returns and refunds according to our Refund Policy.

Send message

You can send us a message to let us know of your decision.

Trusted experience

We have trusted experienced which is unmatched.

Yes. The soft structure and reinforced shoulder strap ensure a comfortable experience, even when carrying heavier items. The polyester lining also provides a smooth surface, protecting your belongings and enhancing comfort.

The bag features a sturdy top zipper to keep items securely inside. On select models, there’s an added lock embellishment for extra style and peace of mind.

Its minimalistic yet chic design pairs well with both casual and formal attire, making it perfect for work, travel, and social events. The subtle thread pattern and sleek satchel shape add a fashionable touch to any ensemble.

Definitely! Its refined style and versatile functionality make it an ideal gift for occasions like Mother’s Day, Valentine’s Day, Christmas, or birthdays. It’s a thoughtful choice for any woman who appreciates both style and practicality.

How long does shipping usually take?

We aim to dispatch orders as quickly as possible, and standard shipping typically takes 9–20 business days (depending on your location). During peak seasons or holidays, shipping may take slightly longer.

We offer international shipping to most countries worldwide. At checkout, you can confirm whether your location is within our delivery range.

Once your order is shipped, you’ll receive a confirmation email with a tracking number and instructions on how to follow your package’s journey online.

Yes, we provide an expedited shipping service for an additional fee. Simply choose this option at checkout if you need your bag delivered sooner.

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Groundbag handbag Shoulderbag
What is your return policy?

We offer a 30-day return window from the date of purchase. If you’re not fully satisfied with your bag, you can initiate a return within that period, provided it’s in its original condition.

To start a return or exchange, contact our Customer Support team with your order details. They will provide instructions and a return authorization if applicable.

In most cases, return shipping costs are the responsibility of the customer. However, if the return is due to a defect or an error on our part, we will cover the shipping costs.

Once your return is received and inspected, we’ll process your refund within 3–5 business days. The refund will be issued to the original payment method, and processing times may vary based on your financial institution.